By law you are now required to have a privacy policy on your site if you collect user information. You can add one to your site by creating a new single page section and adding your text. We are happy for you to use ours as a template.

Link to your section either by adding to a menu or else linking to it from your home page.

Once you have previewed your changes in the admin system and clicked “Make live”, your site will take around 15 minutes to go fully live and update.

If your changes still aren’t showing, your browser may have “cached” the page. When you view a website, your browser will only download a new version of a page once per “session”. If you change your site and then look at your changes, you may still see the old version.

You can reload any individual page by pressing CTRL+F5 keys in most browsers. Chrome users can press CTRL+R for “reload” (Mac users press command + R).

Another quick way to test if your browsing is caching your site is to append some random data to the end of your page URL. At the end of the address in your browser, type a query and some random characters, e.g. index.html?sadgasdgsag

If you're in preview mode, messages are not saved or sent. On a live site, all messages on a live site are also recorded in "Messages" in the admin system. We also send a notification to your registered email address.

We're not able to send a copy of the actual message as any that include spam will cause our server to be “blacklisted” as a spam relay. Unfortunately many of the notifications also get blocked as spam – especially if your email is with Hotmail, Yahoo, or BT Internet.

To test if this is the case, send yourself a test message. If you get no notification within 30 minutes, first check your “spam folder”. If the notification is there, ensure support@clikpic.com AND message-responses@clikmessages.com are added to your contacts or spam “whitelist” and send another.

If the message is not there, it has been blocked by your email provider. Please contact them and ask how your can ask them to whitelist support@clikpic.com and @clikmessages.com. If they can't do this, consider swapping your email for a gmail account or similar that allows for better control.

My images are not uploading after installing Nikon software

When Capture NX is installed and you select to associate JPEG file types to Capture NX the installer overwrites part of the registry in Windows related to JPEG files meaning that the extension is changed to .Jpeg rather than image/Jpeg

Due to this when the images are saved in JPEG in NX they couldn't be opened they couldn't be opened in the certain imaging and photo sites.

There is a way to correct this but it involves changing the registry files in windows. Before you do this we must advise that this is a risky procedure if you get it wrong and therefore we suggest you backup any data and the registry key list before changing anything.

Also you should not attempt this if you are not confident with your system as you do so at your own risk.

To edit the registry you need to do the following-

1. Click the .Start. button, click “Run”, and type “regedit”. Click OK.
2. Click “My computer”, click HKEY_CLASSES_ROOT and then change the Content Type in ".jpeg" and ".jpg" to image/jpeg

This should resolve the issue for you but we can not guarantee this procedure. I have reported this issue to our development team and they a currently trying to find a solution to this issue.

Using the Clikpic admin system you are likely to experience pop-up warnings along the lines of “Do you want to view the webpage content that was delivered securely”.

If you are using Firefox or non-Microsoft browsers there is a simple solution – indicate that you want to view the insecure content and tick “don't show this dialogue again”. Microsoft browsers don't have this option and to get rid of the warnings you need to adjust your settings.

To do this, go to “tools->internet options”. Click the “security” tab and ensure the “internet” zone is highlighted before proceeding.

Then click the “Custom level” button. In the long list of settings, find the “Miscellaneous” section and the find the “Allow mixed content” setting. There's no quick way to find them, you just have to search through the list. For the “Allow mixed content”, select “enable”. Then click “ok” – DON'T CLICK “RESET” – and then click “ok” again.

At Clikpic we believe allowing mixed content for photos doesn't represent any security risk. In fact some sites don't encrypt pages they should be encrypting because of this pop-up message. We ensure all our pages that should be encrypted are encrypted, unfortunately it means users get the annoying warning, but it's easily turned off.

If you tick “Publicise site” in Site Details under Site Management in the admin menu, your Clikpic site will be automatically submitted to the major search engines. It can take around 3-6 months before it will start to appear in the rankings (this is standard and not unique to Clikpic).

It is usually quite easy to link up an external domain to your Clikpic site. There are two ways of doing this, although we strongly recommend the second route, as follows:

1) Update your DNS to point to Clikpic.

Here you need to ask your domain name host to update your domain's 'IP address', which is part of its 'DNS'.

To do this, follow these steps:

1. Firstly you must register the domain as an external domain within the Clikpic admin system:
   1. Go to the [Domains/Email](https://www.clikpic.com/admin/site_domains.cfm) page,
   2. choose Link an external domain and follow the prompts - this is very straightforward.
2. Our system will then provide an “IP address” that you can give to your host. Ask your host to "Update the dns for mydomain to `xxx.xxx.xxx.xxx`" where `xxx.xxx.xxx.xxx` is the 4 part IP address the system will provide and mydomain is your domain name [replace with the actual domain name].

We recommend this route as if you already have an e-mail service, it won't be affected.

2) Change your name servers to ours.

This is usually easier to arrange and is the only option some hosts will provide. Changing your name servers to ours will prevent any e-mail services you currently have from working, please see the options above for getting email.

1. Ask your host to "Update the name servers for mydomain to `ns1.clik.com` and `ns2.clik.com`" where mydomain is your domain name [replace with the actual domain name].
2. Then register the domain as an external domain in the Clikpic system:
   1. Go to the [Domains/Email](https://www.clikpic.com/admin/site_domains.cfm) page,
   2. choose Link an external domain and complete the information we ask for - you can ignore the instructions about updating the DNS.

If your host can't update the DNS or change the name servers, you can transfer the domain name to a host that allows dns pointing. We recommend 1&1 Internet Ltd.

IMPORTANT do not “forward” [aka “redirect”] your domain to your Clikpic site. This will cause many problems not least with search engines that won't index your site.

As you may or may not know, the slideshows on the Clikpic system run using a technology called Flash, produced by Adobe Systems (makers of Photoshop). There have always been problems with Flash, including stability and security issues, and consequently Apple decided not to incorporate the technology into their mobile range of products. This in turn prompted Adobe to drop Flash for all mobile platforms.

As a result, if you wish to publish a site that's viewable on iPad, iPhone and soon most other mobile devices, you will need to replace your slideshows with one of our HTML-friendly versions.

For details, see Understanding Slideshows.

• Are you sure you have saved your image as a jpeg, at 96 dpi, and less than the maximum width (see your Image Settings page under Images/Galleries in your admin menu)? If not, the system may not upload them
• In particular, if the file size is more than 400kb you will know that you have not prepared it properly
• Check the file name you have given the image. It should NOT contain punctuation or spaces.
• Mac users must have a file extension of .jpg

Particularly portrait-style images taken with smartphone cameras do occasionally appear rotated on your Clikpic site.

The most likely cause is that your camera has rotated the image using exif data. Read on form some background, or skip to the three steps below if you are only interested in the solution:

Background

The exif (exchangeable image file format) standard specifies a set of tags that can be embedded in images (among other things). One of these tags specifies the orientation of the photo, and has 8 possible values which cover every possible combination of rotation and mirroring of an image.

While your smartphone, camera and computer are probably able to check and honour this rotation information properly, the way in which browsers handle exif rotation in images is unfortunately very very patchy: Sometimes it works, and often it doesn't, sometimes it works partly, leading to very inconsistent results.

So, in order to at least get consistent results, we remove all the exif information from the image upon upload and that's where the orientation data gets lost.

We know this is not ideal, but we believe that it is preferrable to have consistent display (even if it may be 'wrong') rather than to have the image displayed correctly for some of your website's visitors, but not for others, which you may then not notice if it happens to be working for you.

How to solve the problem

What you would therefore need to do is quite simply following these three steps:

The only effective way to stop images being stolen is to watermark them with a graphics package. The Clikpic system allows automatic watermarking - either with the default image ('Hosted by www.Clikpic.com') or with your own logo.

How to Add a Watermark

Also we recommend restricting the maximum height of portrait images to the maximum width specified in Image Settings found under Images/Galleries in your admin menu. This will ensure there isn't really sufficient detail to make it worth stealing images.

We don't add right click protection because it's very easy to get around and may interfere with legitimate use of right click by other users.

If you've chosen to use automatic watermarking in the Clikpic system, watermarks are only applied when you upload images. They cannot be applied retrospectively.